Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 2pm and check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Is the Victoria Hotel wheelchair accessible?

Public areas are all wheelchair accessible and the lift serves all floors.

Are pets allowed in the hotel?

Only guide dogs are permitted in the Victoria Hotel.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your booking and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

No. The Victoria Hotel is non-smoking throughout.

Does the hotel have internet access?

Yes, free Wi-Fi internet is available in bedrooms and public areas including bar and lobby.

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